A company’s growing knowledge base, employee makeup, and strategy are similarly growing and changing in a neural way, like the axons and dendrites that Gramps used to teach about. However, many enterprises fail to keep that quick decision making and information recall healthy and functioning. A study from Nintex, Definitive Guide to America’s Most Broken Processes (2018), found that 49% of people said they have trouble locating internal documents. That means almost half of surveyed employees are experiencing regular frustration in their normal work flow. This kind of disorganization often results in poor outcomes, valuable hours wasted, and a measurable decrease in productivity.
When important documents are buried in a clunky intranet experience, employees turn to in-person conversations and DMs to get answers they need to do their work—and that’s assuming their co-workers know the answers. Furthermore, COVID restrictions have made these in-person interactions impossible, making it increasingly difficult and frustrating for employees to find the documents and data they need to be effective.
As a company grows and ages, the number of documents and data sources increases and the algorithms that worked when the system was simpler can’t keep up. The amount of time you have to spend manually fine-tuning backend rules delivers ever-diminishing returns. Legacy approaches cannot meet the challenge of gathering more data while also providing it instantly to workers in the right context.
Your search bar is the synapse of your company’s nervous system–the gateway to insights for the collective memory of what the organization has learned that allows the “body” of your company to move.
Innovative organizations are implementing new tools for the digital workplace to help them uncover structured and unstructured data within their networks and provide it to their people, so they can make crucial decisions more quickly. What’s been missing is the capability to pull all those inputs and repositories together, so that machines can surface the right information sooner, and teach themselves how to improve that experience over time.
Rapid improvements in AI are making each of our digital nervous systems more alert and responsive to the needs of the modern workplace. They learn what to show employees and when to show it to them, without making them wait. Be sure your digital nervous system is up to the task! If my grandfather were still with us, he would shake is fist at us all and tell us to take care of our organizational neurons.
Justin Sears, VP Product Marketing, Lucidworks