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This article from the HubSpot blog discusses the potential impact of artificial intelligence on customer retention in the year 2023. It explains that AI-powered customer retention strategies can help companies build better relationships with their customers, increase customer loyalty, and reduce customer churn. The article also provides tips for businesses on how to use AI to improve customer retention.
AI-powered customer retention strategies may be beneficial for businesses in the long run, but it is important to remember that AI is not a one-size-fits-all solution. Companies must consider their unique customer base and tailor their strategies accordingly. Additionally, businesses should not rely solely on AI to improve customer retention, but should also use other methods such as providing excellent customer service and creating personalized experiences.
