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Why Do Businesses Invest in AI

Enterprises are investing in artificial intelligence, reports ZD Net.They are acquiring AI mainly for automation of tasks. 

Why do enterprises buy into artificial intelligence systems? Where are they investing the most?

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AI in Call Centers

As companies deploy more AI in call centers to save money, jobs will be lost, reports Fortune. 

People who call companies to ask questions about their cable bills or complain about their Internet service being out are increasingly talking to artificial intelligence. 

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Making AI More Human

AI developers are employing screenwriters and authors to help their AI be more personable, reports Forbes.

Scott Ganz, who is the Principal Content Designer at Intuit, did not get in the tech game the typical way. Keep in mind that he was a screenwriter, such as for Wordgirl (winning an Emmy for his work) and The Muppets.

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