Tools

Tools (7)

Recruiting for AI

Artificial Intelligence is slowly taking over our day to day lives - especially when it comes to the workplace and using tech to enhance and fast-track tasks.

Read more...

Why AI enabled chatbots are working for businesses

At present many businesses are deploying the use of AI-enabled chatbots and have discovered them to be the future of engagement between an organization and its customers.

Read more...

Nomadic Users: Cloud Computing and Millennials

Cloud Computing allows for data to be stored in a decentralized fashion, allowing access to those with the right security credentials, no matter the device. As a result of the portable nature of file storage and sharing, a new type of user has cropped up: the Nomad, one who rejects the need for hardware and who is a direct by-product of the benefits of cloud computing which uses far less hardware per user than individual PCs or even centralized servers for a company

Read more...

Risk and Rewards of Cloud Computing: Tolerance Factors For Adopting Cloud Storage

There are some who liken adopting new technology to slowly dipping a toe into the waters, and then there are those who cannon-ball into the deep end, the early-adopters. Both approaches to technology represent the state of mind when it comes to risk versus reward; how much risk would you take for what amount of reward?

Read more...

Deploying a AWS Lex Chat Bot in a SMB Dental Practice

Many large companies have already adopted some form of automation into their Customer Service chats and help forums. The smallest of companies can also implement AI into their current customer service department.  AI is a powerful element that can be used in a customer service department to lower costs and provide a quicker and more meaningful customer service experience. This is an example of deploying the AWS Lex chat bot into a fictional dental practice named Happy Dental Care.

Identifying and Setting Goals

The first step of any organizational department is to clearly identify what performance goals are to be met. This starts with the current department KPI metrics as a baseline. The Average Call Time below is an example service KPI for a dental office practice. The goal is to improve efficiency of the department by eliminating repetitive chat that can be automated and by allowing employees to focus on backend processes.

Happy Dental Care

Average Call Time: 3 minutes

If 2 additional minutes are added for idle time per call, then a total of 5 minutes per call can be assumed. Approximately every 12 calls will cost 1 hour of labor. Many companies who are just beginning to implement AI often think of it as a tool to deflect calls and chats. This is true, but the majority of the value from it is automating the processes that customer service employees have to perform manually.

Start by signing into AWS and navigating to Amazon Lex. Click on Create and you will be presented with the menu in Figure 1.

Figure 1

chatbota

Select the Sample Bot named ScheduleAppointment and rename it. This preconfigured sample bot is designed to schedule appointments.

There is already a collection of Sample Utterances that are statements of intent.  Add additional statements as needed that are specific to your business. For this example I added different variations of the phrase, "Schedule an appointment."

chatbot2

Select the Sample Bot named ScheduleAppointment and rename it. This preconfigured sample bot is designed to schedule appointments.

There is already a collection of Sample Utterances that are statements of intent and these can be seen in Figure 2. Add additional statements as needed that are specific to your business. For this example I added different variations of the phrase, "Schedule an appointment."

The Slots section is the data the user must provide to fulfill the intent. These follow a logical flow a patient would use in creating an appointment. An appointment type, date, and time need to be provided. These required data fields are already present in this template.

Read more...

How to Budget For Your Company’s Technical Debt

While “technical debt” is a term that’s frequently used by technologists, the implication and understanding of it tends to be opaque to the business until it’s too late - just look at how Nokia lost the mobile market that it helped create.The business and finance side of Nokia had the usual tools for assessing financial risks - but why do we not have an equivalent tool for the operational or existential risks when the debts come from the more intangible investment in technology?

Read more...

5 Steps for Choosing the Proper Analytical Tools for your Organization

Data is quickly becoming a company’s most important assets. To monetize this asset, organizations leverage analytical tools that generate insights in order to gain a competitive edge in the marketplace. One issue that has plagued corporations for years is the lack of standards and methods around their analytical capabilities, one example of which is deciding which analytical tools to build deep competencies around. How can an organization gain efficiencies, reusability, and build deep common skillsets, if each group is using a different analytical tool?

Read more...

Visit other PMG Sites:

Template Settings

Color

For each color, the params below will give default values
Tomato Green Blue Cyan Dark_Red Dark_Blue

Body

Background Color
Text Color

Header

Background Color

Footer

Select menu
Google Font
Body Font-size
Body Font-family
Direction
PMG360 is committed to protecting the privacy of the personal data we collect from our subscribers/agents/customers/exhibitors and sponsors. On May 25th, the European's GDPR policy will be enforced. Nothing is changing about your current settings or how your information is processed, however, we have made a few changes. We have updated our Privacy Policy and Cookie Policy to make it easier for you to understand what information we collect, how and why we collect it.
Ok Decline