Tools

Tools (10)

Apple Store Opening with AI

Artificial Intelligence is slowly taking over our day to day lives - especially when it comes to the workplace and using tech to enhance and fast-track tasks. There are many sectors in which AI can help improve services - specifically national health services, banking and legal services. Not only do some of the biggest names in tech debate over the future of AI and how it continues to make life easier and better for many, but we are now seeing some of the biggest tech companies now recruiting heavily in AI.

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AI Chatbots Transforming the Way Companies Provide Customer Service

Everything comes with a price and with online business comes an ever-growing customer base. Businesses often fail to provide the right experience to each and every customer. Resulting in negative feedback all across social media and even worse - approximately 86% of buyers will make their buying decisions based on the experience with any business. To avoid these situations Artificial Intelligence came up with a solution - automated chatbots. Chatbots are capable of providing 24/7 customer service without costing you an arm and a leg. In fact, chatbots have been saving a huge sum of money for businesses according to Juniper research, businesses will be saving an estimated $11bn by 2025.

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Why AI Is The New Frontier In Cybersecurity

With breach attempts and cyberattacks increasing, many companies say artificial intelligence (AI) is a necessity in identifying and thwarting threats, and they are devoting bigger pieces of the budget for AI’s role in cybersecurity. “It’s a fundamental tool going forward due to the approaching reality of the 5G-enabled world, where massive amounts of data will need to be analyzed in real time,” says J. Eduardo Campos, co-founder with his wife, Erica, of Embedded-Knowledge Inc. (www.embedded-knowledge.com) and co-author with her of From Problem Solving to Solution Design: Turning Ideas into Actions

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Recruiting for AI

Artificial Intelligence is slowly taking over our day to day lives - especially when it comes to the workplace and using tech to enhance and fast-track tasks.

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Why AI enabled chatbots are working for businesses

At present many businesses are deploying the use of AI-enabled chatbots and have discovered them to be the future of engagement between an organization and its customers.

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Nomadic Users: Cloud Computing and Millennials

Cloud Computing allows for data to be stored in a decentralized fashion, allowing access to those with the right security credentials, no matter the device. As a result of the portable nature of file storage and sharing, a new type of user has cropped up: the Nomad, one who rejects the need for hardware and who is a direct by-product of the benefits of cloud computing which uses far less hardware per user than individual PCs or even centralized servers for a company

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Risk and Rewards of Cloud Computing: Tolerance Factors For Adopting Cloud Storage

There are some who liken adopting new technology to slowly dipping a toe into the waters, and then there are those who cannon-ball into the deep end, the early-adopters. Both approaches to technology represent the state of mind when it comes to risk versus reward; how much risk would you take for what amount of reward?

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Deploying a AWS Lex Chat Bot in a SMB Dental Practice

Many large companies have already adopted some form of automation into their Customer Service chats and help forums. The smallest of companies can also implement AI into their current customer service department.  AI is a powerful element that can be used in a customer service department to lower costs and provide a quicker and more meaningful customer service experience. This is an example of deploying the AWS Lex chat bot into a fictional dental practice named Happy Dental Care.

Identifying and Setting Goals

The first step of any organizational department is to clearly identify what performance goals are to be met. This starts with the current department KPI metrics as a baseline. The Average Call Time below is an example service KPI for a dental office practice. The goal is to improve efficiency of the department by eliminating repetitive chat that can be automated and by allowing employees to focus on backend processes.

Happy Dental Care

Average Call Time: 3 minutes

If 2 additional minutes are added for idle time per call, then a total of 5 minutes per call can be assumed. Approximately every 12 calls will cost 1 hour of labor. Many companies who are just beginning to implement AI often think of it as a tool to deflect calls and chats. This is true, but the majority of the value from it is automating the processes that customer service employees have to perform manually.

Start by signing into AWS and navigating to Amazon Lex. Click on Create and you will be presented with the menu in Figure 1.

Figure 1

chatbota

Select the Sample Bot named ScheduleAppointment and rename it. This preconfigured sample bot is designed to schedule appointments.

There is already a collection of Sample Utterances that are statements of intent.  Add additional statements as needed that are specific to your business. For this example I added different variations of the phrase, "Schedule an appointment."

chatbot2

Select the Sample Bot named ScheduleAppointment and rename it. This preconfigured sample bot is designed to schedule appointments.

There is already a collection of Sample Utterances that are statements of intent and these can be seen in Figure 2. Add additional statements as needed that are specific to your business. For this example I added different variations of the phrase, "Schedule an appointment."

The Slots section is the data the user must provide to fulfill the intent. These follow a logical flow a patient would use in creating an appointment. An appointment type, date, and time need to be provided. These required data fields are already present in this template.

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How to Budget For Your Company’s Technical Debt

While “technical debt” is a term that’s frequently used by technologists, the implication and understanding of it tends to be opaque to the business until it’s too late - just look at how Nokia lost the mobile market that it helped create.The business and finance side of Nokia had the usual tools for assessing financial risks - but why do we not have an equivalent tool for the operational or existential risks when the debts come from the more intangible investment in technology?

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5 Steps for Choosing the Proper Analytical Tools for your Organization

Data is quickly becoming a company’s most important assets. To monetize this asset, organizations leverage analytical tools that generate insights in order to gain a competitive edge in the marketplace. One issue that has plagued corporations for years is the lack of standards and methods around their analytical capabilities, one example of which is deciding which analytical tools to build deep competencies around. How can an organization gain efficiencies, reusability, and build deep common skillsets, if each group is using a different analytical tool?

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