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AI is Changing How Businesses Work   Featured

AI is Changing How Businesses Work    "Railway station from above 1"

Artificial intelligence (AI) is changing many aspects of the business. It allows business owners to offer a personalized experience to their customers. With the potential of this technology, patterns of information can be identified, including customers’ buying history, their preferences, credit scores and other common trends. With the pandemic ravaging the world today, businesses are adopting AI faster as the urge to automate processes continues gaining momentum. Here are some trends and innovations that reflect how AI is changing businesses.

Economic growth will drive enterprise IT spending

About two years after the pandemic began, the global economy has faced many challenges. In countries including the US, Germany, China, South Korea and others, it is expected that the economy will recover in 2022, despite the emergence of the new variants of the pandemic. Subsequently, IT spending is expected to go up to $4.072 trillion, an 8.4% increase compared to 2020. Out of this, businesses are expected to invest heavily in AI as they seek to automate services. The global spending on AI could soon reach $90 billion.  

The global labor market will see a significant change

Since the last quarter of 2019, job openings in the US have increased by 33%. On the other hand, unemployed individuals hit 8 million in August of 2019. This could be explained by the change that the COVID-19 pandemic has brought to many sectors of the economy, including different industries such as hospitality, healthcare and education. In the meantime, the demand for  IT workers has gone up, reaching over 25,000 towards the end of 2021. These factors are influencing the trends in AI this year and beyond.

Cybercrimes will be on the rise

The past two years have seen a rapid shift of everything to online. This led to the rise of global e-commerce that grew by 27.6% in 2020. With this shift, the number of people working from home and using personal devices for work has increased to 67% from only 45% before the pandemic. Thus, security has become important in organizations than ever.  With this shift, cybercrimes have been on the rise. According to reports by the FBI, there were 69% more cybercrime complaints in 2020 compared to 2019. These cases include those caused by distributed denial of service attacks, malware attacks and phishing. This is expected to continue rising. The good thing is that AI is expected to help businesses fight cybercrime by automating some tasks, including DDoS attacks. 

Responsible AI will take center-stage

As AI adoption continues gaining ground, there have been concerns about responsible and ethical uses of AI. According to Gartner, responsible AI helps achieve fairness and avoid biases in data, building trust, transparency and explainability. Although AI has shown a lot of potential, governments and responsible agencies will need to work on the moral implications of this technology. In 2022 and beyond, governments will adopt strategies for ensuring automation outcomes have positive moral implications, and that AI does not discriminate against specific groups of people based on their ethnicity, gender, age or religion. According to Gartner, as we head to 2022, every company could have up to 35 AI projects in development.

National AI strategies are emerging

As more and more countries realize the potential of AI in boosting growth, resilience and productivity across both the public and private sectors, national AI strategies are beginning to gain traction. More than 50 countries, including the US, China and UK, have already developed AI strategies, with others already implemented. For example, in the US, the strategy is focused on fostering AI talent, addressing the semiconductor shortage, fighting cybercrime, and ensuring the country leads in the AI race. Last year, the Biden administration poured billions of dollars into AI projects and initiatives. This is expected to influence AI trends for decades to come.

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Scott Koegler

Scott Koegler is Executive Editor for PMG360. He is a technology writer and editor with 20+ years experience delivering high value content to readers and publishers. 

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